ABOUT
Madeleine Hart’s career has spanned over 40 years working in ambulatory and acute care facilities. She has held leadership roles in clinic and hospital operations and quality management with a focus on  process improvement, culture change and systems re-engineering in challenging environments. She will partner with you to identify your agency’s needs and implement creative solutions.

EDUCATION|CERTIFICATION

Certified Professional in Health Care Quality (CPHQ)

National Association of Healthcare Quality

Certified LEAN coach

St. Mary’s University – Masters in Human Development

St. Mary’s University – B.S. Health Care Management

Medical Institute of Minnesota – Certified Medical Assistant/Clinical Specialty

Maddy is the consummate professional. She embodies a quality, process-oriented approach in everything she does. One cannot help but learn from her knowledge and experience working side by side with her.
David Bertrand

Director, Willow River Behavioral Health

PARTIAL CLIENT LIST

Anoka County Health & Environmental Services Department

CommonHealth Community Clinic

Cedar Riverside Peoples Center

Energy Resource Center

Women Venture

Madeleine is an amazing partner who has the ability to drive quality projects and process improvement throughout an organization.
Susan Bruce

Director of Marketing and Business Development, Planned Parenthood of MN, SD, ND

EXPERIENCE

ABBOTT NORTHWESTERN HOSPITAL – Sr Process Improvement Advisor

PLANNED PARENTHOOD OF MN, ND, SD – Director of Clinical Operations

REGIONS HOSPITAL – Director of Qualtiy/Sr. Project Manger

NEIBHBOROOD HEALTHCARE NETWORK – Manager of Quality and Education

FAMILY TREE CLINIC – Clinic Manager

When introduced to chaotic situations, Madeleine has the ability to analyze circumstances, quickly formulate strategies and motivate resources toward the defined objective.
Steve Kippels

Vice President, Questar

PUBLICATIONS|PRESENTATIONS

 Improving and Measuring Patient Flow in the Ambulatory Clinic  –  Health Care Education and Training (HCET), Indianapolis, IN         

The Need for Comprehensive Quality Improvement Training in Nursing Curriculum – Masters Colloquium, St. Mary’s University

Nurse-Physician Communication –  Report for Regions Hospital

Advanced Measurement – Gillette Children’s Hospital

Employee Safety Manual – Neighborhood Health Care Network 

Program Evaluation –  Annie E. Casey Foundation Health Summit, Washington DC

Resource Guide to Process Improvement – Self published